Genesis.
A single, secure operational support system for security, fire and medical services — unifying dispatch, teams, procedures, and communications from the control room to the responder in the crowd.
Field tour
Genesis on the ground.
A walk-through of the responder experience — receiving jobs, acknowledging tasking, updating status and clearing calls, straight from a phone on shift.
In the control room
Dispatch and comms, side by side.
CAD Dispatch
Raise, assign and track calls on a live map.
Raise calls, add points of interest and assign units in seconds. Every job is tracked from pending to cleared with a full live log alongside.
CAD Receiver
Job cards and status tracking.
The control-room view keeps every call, unit status and recent update in one place — no rebuild required after the fact.
Secure Messaging
Team comms off consumer apps.
Purpose-built channels for duty teams, clinical governance and command keep operational chatter secure and auditable.
Mobile CAD Receiver
Tasking in the responder's hand.
Responders receive tasking on their phone with patient detail, location and one-tap actions.
Inside Genesis
Every function your operation runs on, in one place.
CAD Dispatch
Raise calls, add points of interest and assign units in seconds. Every job is tracked from pending to cleared with a full live log alongside.
Mobile CAD Receiver
Responders receive tasking on their phone with patient detail, location and one-tap actions.
Live Operations Log
A chronological, tamper-evident record of every dispatch, movement and status change — ready for debrief, governance and audit.
Team & Unit Management
Rosters, skills, positions and hub-manager roles. Know exactly who is on shift, what they are qualified for and where they are deployed.
Quick Reference Hub
SOPs, clinical guidance and reference material in one searchable place — the answer in-pocket when it matters, not in a binder back at base.
Operations Hub
Digital forms, incident reporting and operational procedures — capture the detail once, at the scene, with nothing lost between shifts.
Secure Team Messaging
Purpose-built channels for duty teams, clinical governance and command — keeping operational chatter off consumer messaging apps.
On-Call Advice
One tap to reach the on-call clinician or operations manager. Escalation paths are built in, not remembered under pressure.
Kit Sign-Out
Track response bags, medicines and equipment. See restock status at a glance and hold accountability for every bag on shift.
Alerts & Notifications
Priority alerts for new calls, status changes and messages — noticed instantly, without drowning users in noise.
Command Dashboard
A calm overview of the whole operation — active events, unit posture, open calls and outstanding actions — tailored to the role viewing it.
Policies & Documents
Central library for policies, procedures and guidance, versioned and accessible to the right roles across every service.
A shared, live picture — from control room to crowd.
- Live unit status, location and current tasking
- Colour-coded active, pending and cleared calls
- Auto-generated timeline for after-action review
- One source of truth across every device on shift
Built for the moments that cannot go wrong.
- One-tap on-call clinical and operational advice
- Kit sign-out with restock and readiness tracking
- Digital SOPs and reference material always in-pocket
- Role-based access, permissions and hub-manager controls